SHIPPING + RETURNS & EXCHANGES
All orders are shipped Monday - Friday from our warehouse in Plano, TX. We do not ship on weekends or holidays.
➕ please note processing times are not part of shipping times. Orders are processed within 1-5 business days.
Below is what you can expect on shipping times:
Within the US
Ground (2 to 5 business days)
Priority (3 to 4 business days)
Priority Express (1 to 2 business days)
➕ estimated shipping times stated above are directly from the USPS website.
➕ once the package is out of our hands, we cannot control or guarantee delivery times with USPS or UPS or FEDEX.
➕we can not intercept a package once it is in transit nor can we reroute
➕ if a package has been sent back to us due to an error in address or name, we are happy to re-ship the item. However, the customer will be responsible for paying the additional shipping. Original shipping cost will not be refunded.
➕ if the item has been marked delivered, we are unable to provide replacement items.
➕ customs fees and duties are the customer's responsibilities.
Tracking shows DELIVERED but the package is not here.
- Please contact your neighbors, they may have accidentally received your package.
- Contact your LOCAL USPS who delivers your regular mail/ packages with tracking. Please speak to them directly as we have no control over shipment once it leaves our hands.
- If your package is confirmed as lost or stolen, please initiate a lost/stolen claim with USPS.
Please note: WE WILL NOT REPLACE PACKAGES WITH USPS TRACKING CONFIRMING DELIVERY.
all orders will take 1-5 business days to process.
➕ Need to return your order? Please email us at firstname.lastname@example.org
➕ Returns are not accepted after 30 days of it being marked delivered. It must be postmarked by the 30 days when shipped back out to us.
➕After 30 days items are non-refundable. This means if you do return it after the 30 days without prior approval the item will be refused.
EXCHANGES and RETURNS for refundable items must be made within a 30-day time frame starting when you received it.
➕ Items that are damaged or have been used will not be accepted. Each item will be inspected upon arrival.
➕ Processing returns can take 7-14 business days
➕ We do not cover the cost of return shipping.
➕ We're not responsible for items delivered to an incorrect address supplied by the sender -- please check your info twice! Customers will be responsible for the redelivery cost.